FAQ's
1. How can I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the payment steps to complete your order.
2. What payment methods do you accept?
We accept secure online payments through available payment methods displayed at checkout, including UPI, debit cards, credit cards, net banking, and other supported payment options.
3. How long does shipping take?
Orders are usually delivered within:
- 4–8 business days across India
Delivery times may vary depending on your location and courier availability.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment status.
5. Can I cancel my order?
Orders can only be canceled before they are shipped. Once dispatched, cancellations may not be possible.
6. What should I do if I receive a damaged product?
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.
7. Do you offer returns or refunds?
Eligible return or refund requests are handled according to our Return & Refund Policy. Please contact us for assistance regarding your order.
8. Do you ship internationally?
Currently, we primarily serve customers within India. International shipping availability may vary.
9. Is my payment information secure?
Yes. We use secure payment gateways and industry-standard security measures to protect your payment information.
10. How can I contact customer support?
You can reach us anytime at:
Email: hometvniladri@gmail.com
11. What if my order is delayed?
Occasionally, delivery delays may occur due to weather conditions, courier issues, or high order volumes. If your order is significantly delayed, please contact us for support.
12. Can I change my shipping address after placing an order?
Address changes may be possible only before the order is shipped. Contact us immediately if you need to update your details.